FREQUENTLY ASKED QUESTIONS?

My order has shipped but I still can’t track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you’re still unable to track your order, please call  1.317.882.2248  1.317.882.2248 or email Info@XOParadise.com

What is your Returns Policy?

POLICY STATEMENT
Conditions of Sale:

Cancellations:  Cancellations will be accepted only if the notification of cancellation is
received at least 15 days prior to the start-ship date.  Cancellations are not accepted if
the order has been shipped or invoiced.

The Company does not guarantee sales.
Returns and Allowances:  Returns will not be accepted without prior authorization,
regardless of the reason for the return, and can be subject to a 15% handling and restocking
charge at the company’s discretion.  Authorization for return may be requested through us at
Info@XOParadise.com or by contacting the company at 317.882.2248.  If authorized, a return
label and packing slip will be supplied , and must accompany your shipment.  Merchandise
returned without the authorization of the company will be refused and returned at sender’s
expense.  Only current merchandise in salable condition will be accepted for return.

The company will accept return of defective merchandise or errors in shipping by the
company.  All valid claims of shipping errors or defects in merchandise will be handled and
corrected promptly, to your complete satisfaction.  The company shipping label and packing
slip for return is still needed to accept your return properly.  Be sure to give complete
details on all claims or requests for returns listing the merchandise exactly, the specific
reason for return, and the corresponding invoice number and date.

All claims must be made within 10 days of receipt of goods.
 

When checking on the status of my order I received an “In Process” message. What does that mean?

“In Process” means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make an exchange once your order has arrived.

To check the status of your Internet, Phone or Mail/Fax order, you must be a registered customer and signed in.

Contact Us Email: Info@XOParadise.com
Call Us:  1.317.882.2248  1.317.882.2248
Address: XO Paradise 223 W. Main St. Greenwood, IN 46142

Boutique Hours: Closed Sunday’s & Monday’s
                                    Tuesday thru Friday 11am to 6pm
                                    Saturday 10am  to 2pm
                                    Bridal Fitting’s available by walk in or Appointment